3DTR / SUPPORT
How can we help?
Start with Construction Finance, model downloads or browser tools.
Construction Finance
An annual subscription is planned. Apple approval is pending; sales are not open yet.
Use the contact page for product questions or to describe a problem with your existing use.
When describing a usage issue, include:
- Mac model, macOS version and app version.
- The screen where the issue occurred and the steps you followed.
- What you expected, what happened and any error message.
You do not need to share financial records, a backup file or private project data for an initial enquiry.
3D model downloads
Tell us whether you are having trouble finding the model page, accessing a file or opening it.
- The model name and page link.
- The step where you got stuck and any visible error message.
- If the file will not open, the application and version you are using.
Check the product’s format, version and licence before use. If commercial use or redistribution permission is unclear, ask about that model before assuming it is permitted.
Browser tools
For viewing, conversion or image processing issues, describe:
- The tool name or page link, your browser and your device.
- The input file extension, approximate size and selected output format.
- The steps you followed, the result you expected and any visible error message.
Before starting, check the supported formats and size guidance on the tool page. You do not need to send your private file to describe the issue.
Contact us
Start your message with the product or tool name so the enquiry has a clear context.